Privacy Policy
🔒 Privacy Policy — Surefixit
Last updated: 20.03.2026
Surefixit (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK GDPR.
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1. Information We Collect
We may collect the following information when you contact us, request a quote, or use our services:
• Contact details: name, phone number, email address
• Job details: address, photos, videos, and descriptions of the work required
• Communication history: messages, emails, and notes related to your enquiry
• Website data: basic analytics such as page views, device type, and browser type
• Booking and service information: dates, times, and job records
We do not collect or store payment card details.
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2. How We Use Your Information
We use your information to:
• Respond to enquiries and provide quotations
• Arrange, manage, and complete services
• Maintain accurate records for accounting and legal purposes
• Improve our services and customer experience
• Communicate updates, confirmations, and follow‑up messages related to your job
We do not use your data for marketing unless you explicitly opt in.
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3. Legal Basis for Processing
We process your information under the following lawful bases:
• Contract: to provide quotes and carry out the work you request
• Legitimate interest: to operate and improve our business
• Legal obligation: for tax, accounting, and regulatory compliance
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4. Sharing Your Information
We only share your information when necessary, such as:
• With trusted subcontractors or specialists (only if required for your job)
• With accountants or legal advisors (for compliance)
• When required by law or regulatory authorities
We never sell or trade your personal information.
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5. Data Storage & Security
We store your information securely using:
• Encrypted devices
• Password‑protected systems
• Restricted access only to those who need it
We keep your data only as long as necessary for legal, operational, and warranty‑related purposes.
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6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion (in certain circumstances)
• Object to processing
• Request data portability
To exercise these rights, contact us at info@surefixit.co.uk.
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7. Cookies & Website Tracking
Our website may use basic cookies or analytics tools to improve performance and understand how visitors use the site.
We do not use intrusive advertising or tracking cookies.
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8. Contact Us About Privacy
If you have any questions about this Privacy Policy or how your data is handled:
Surefixit
Email: info@surefixit.co.uk
Phone: +44 7950327812