The team has risen to a new challenge - and impressively so!
You now get an even faster service. Following a little experimentation with our internal logisitics, you can now get our focus on hitting an average fix time of less than an hour for all IT incidents reported.
Monday 26th January was our first day tackling [...]

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Target Met? Yes
Average Fix Time: 59 minutes
Percentage of incidents signed off within 1 hour: 70%
Percentage of incidents signed off within 4 hours: 90%
Comments:
Back on target and a strong performance dipping under the 1 hour average level.

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Target Met? Yes
Average Fix Time: 78 minutes
Percentage of incidents signed off within 1 hour: 43%
Percentage of incidents signed off within 4 hours: 86%
Comments:
Another on target day.

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Target Met? Yes
Average Fix Time: 55 minutes
Percentage of incidents signed off within 1 hour: 67%
Percentage of incidents signed off within 4 hours: 100%
Comments:
Back on target after yesterday’s near-miss.

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Target Met? No
Average Fix Time: 125 minutes
Percentage of incidents signed off within 1 hour: 33%
Percentage of incidents signed off within 4 hours: 100%
Comments:
After 5 straight hits on the target, a narrow miss.

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