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Service Targets - 25th June 2008

Wed, June 25, 2008 Posted by SureFixITClick here and leave a Comment
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Target Met? Yes

Average Fix Time: 55 minutes

Percentage of incidents signed off within 1 hour: 67%

Percentage of incidents signed off within 4 hours: 100%

Comments:

Back on target after yesterday’s near-miss.

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Service Targets

Service Targets - 24th June 2008

Tue, June 24, 2008 Posted by SureFixITClick here and leave a Comment
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Target Met? No

Average Fix Time: 125 minutes

Percentage of incidents signed off within 1 hour: 33%

Percentage of incidents signed off within 4 hours: 100%

Comments:

After 5 straight hits on the target, a narrow miss.

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Service Targets

Service Targets - 23rd June 2008

Mon, June 23, 2008 Posted by SureFixITClick here and leave a Comment
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Target Met? Yes

Average Fix Time: 112 minutes

Percentage of incidents signed off within 1 hour: 29%

Percentage of incidents signed off within 4 hours: 86%

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Service Targets

Service Targets - 20th June 2008

Fri, June 20, 2008 Posted by SureFixITClick here and leave a Comment
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Target Met? Yes

Average Fix Time: 88 minutes

Percentage of incidents signed off within 1 hour: 67%

Percentage of incidents signed off within 4 hours: 83%

Comments:

Another low volume day, but some challenging issues.

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Service Targets

Service Targets - 18th June 2008

Wed, June 18, 2008 Posted by SureFixITClick here and leave a Comment
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Target Met? Yes

Average Fix Time: 62 minutes

Percentage of incidents signed off within 1 hour: 67%

Percentage of incidents signed off within 4 hours: 100%

Comments:

Another quiet day.

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Service Targets