The team has risen to a new challenge - and impressively so!

You now get an even faster service. Following a little experimentation with our internal logisitics, you can now get our focus on hitting an average fix time of less than an hour for all IT incidents reported.

Monday 26th January was our first day tackling this target, and we managed to sign off 78% of all jobs within 1 hour, with an average fix time for all jobs of 53 minutes.

Today, the 27th January, we’re really getting into the swing of things, clocking an impressive 100% sign-off within the hour and an average fix time of 21 minutes!

Well done to the entire team!