Target Met? Yes
Average Fix Time: 78 minutes
Percentage of incidents signed off within 1 hour: 43%
Percentage of incidents signed off within 4 hours: 86%
Comments:
Another on target day.

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Target Met? Yes
Average Fix Time: 55 minutes
Percentage of incidents signed off within 1 hour: 67%
Percentage of incidents signed off within 4 hours: 100%
Comments:
Back on target after yesterday’s near-miss.

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Target Met? No
Average Fix Time: 125 minutes
Percentage of incidents signed off within 1 hour: 33%
Percentage of incidents signed off within 4 hours: 100%
Comments:
After 5 straight hits on the target, a narrow miss.

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Target Met? Yes
Average Fix Time: 112 minutes
Percentage of incidents signed off within 1 hour: 29%
Percentage of incidents signed off within 4 hours: 86%

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Target Met? Yes
Average Fix Time: 88 minutes
Percentage of incidents signed off within 1 hour: 67%
Percentage of incidents signed off within 4 hours: 83%
Comments:
Another low volume day, but some challenging issues.

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