Target Met? Yes
Average Fix Time: 70 minutes
Percentage of incidents signed off within 1 hour: 31%
Percentage of incidents signed off within 4 hours: 69%
Comments:
Last day of the month and nice to end with another on-target day. 17 out of 23 days in May ended on target.

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Target Met? NO
Average Fix Time: 124 minutes
Percentage of incidents signed off within 1 hour: 44%
Percentage of incidents signed off within 4 hours: 89%
Comments:
Second consecutive day of higher call volumes, and even higher than yesterday. So target missed by just 4 minutes.

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Target Met? Yes
Average Fix Time: 71 minutes
Percentage of incidents signed off within 1 hour: 69%
Percentage of incidents signed off within 4 hours: 94%
Comments:
Call volumes rocketed today, perhaps with people returning form an extra day off following the bank holiday. So an impressive performance.

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Target Met? YES
Average Fix Time: 20 minutes
Percentage of incidents signed off within 1 hour: 80%
Percentage of incidents signed off within 4 hours: 100%
Comments:
Bank holiday hangover day. Call volumes half normal, so target trounced with ease.

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Target Met? Yes
Average Fix Time: 89 minutes
Percentage of incidents signed off within 1 hour: 46%
Percentage of incidents signed off within 4 hours: 91%
Comments:
Average call volumes, on target day.

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