Swap This Card For An Engineer Visit - And Pay Nothing
If you’re a small business based in Merseyside, you can have an engineer fix your current or next IT problem without charge.
Simply download and print your card by clicking the front or the back of this postcard, and either hand it to the engineer or [...]

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Target Met? YES
Average Fix Time: 45 minutes
Percentage of incidents signed off within 1 hour: 88%
Percentage of incidents signed off within 4 hours: 100%
Comments:
A blistering performance. Especially pleasing as for the second consecutive day, call volumes were 30% higher than usual. Andy in particular had an inspired day, personally signing off [...]

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Target Met? YES
Average Fix Time: 113 minutes
Percentage of incidents signed off within 1 hour: 50%
Percentage of incidents signed off within 4 hours: 100%
Comments:
An impressive recovery from the diasppointment of the previous 2 days. Back on target, and considering the call volumes were above average, having 100% signed off within 4 [...]

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Target Met? NO
Average Fix Time: 188 minutes
Percentage of incidents signed off within 1 hour: 17%
Percentage of incidents signed off within 4 hours: 67%
Comments:
An improvement on the previous day, but still outside target, with a sign-off average of just over 3 hours against our target average of 2 hours.

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Target Met? NO
Average Fix Time: 488 minutes
Percentage of incidents signed off within 1 hour: 63%
Percentage of incidents signed off within 4 hours: 63%
Comments:
Ouch! It was a low volume day, and one incident carried forward, and another carried forward until the Thursday. So a disappointing result all round!

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