Target Met? YES
Average Fix Time: 87 minutes
Percentage of incidents signed off within 1 hour: 56%
Percentage of incidents signed off within 4 hours: 78%
Comments:
A challenging day, with incidents carried over to the next day unresolved. When this happens, we deduct the overnight hours (from 5PM and start the clock again the [...]

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Target Met? No
Average Fix Time: 670 minutes
Percentage of incidents signed off within 1 hour: 40%
Percentage of incidents signed off within 4 hours: 40%
Comments:
A challenging day overall. One incident in particular took several days to reach a resolution. That incident was escalated throughout the team and an awful lot of research [...]

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Target Met? YES
Average Fix Time: 112 minutes
Percentage of incidents signed off within 1 hour: 36%
Percentage of incidents signed off within 4 hours: 100%
Comments:
A busier day with call volumes higher than usual which is to be expected following a bank holiday. The day featured several quite challenging incidents, some of them [...]

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Target Met? YES
Average Fix Time: 60 minutes
Percentage of incidents signed off within 1 hour: 73%
Percentage of incidents signed off within 4 hours: 100%
Comments:
Overall a quiet day, but some challenging incidents which took longer than usual to fix.

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Target Met? YES
Average Fix Time: 50 minutes
Percentage of incidents signed off within 1 hour: 73%
Percentage of incidents signed off within 4 hours: 100%
Comments:
It was a much busier day, very close to normal levels, so it was a pleasing performance and good to see the team keeping up with other staff [...]

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